FREQUENTLY ASKED QUESTIONS

ORDER QUESTIONS
Q: How do I track my order?
A: Use the tracking link in your shipping confirmation email or log in to your account.

Q: Can I change my order after placing it?
A: We process orders quickly, but contact us immediately and we’ll try to help.

SHIPPING INFORMATION
Q: How long does delivery take?
A: UK orders typically arrive in 2-4 days, international in 5-10 business days.

Q: Do you ship worldwide?
A: Yes, we deliver to most countries with various shipping options.

RETURNS & EXCHANGES
Q: What’s your returns policy?
A: You may return unworn items with tags within 14 days. See our Returns Policy for details.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive your return.

PAYMENT OPTIONS
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay.

Q: Is my payment secure?
A: Yes, we use industry-standard encryption for all transactions.

PRODUCT INFORMATION
Q: How do I know what size to order?
A: Refer to our detailed size guide on each product page.

Q: Are your products true to size?
A: Most items run true to size, but check individual product reviews for fit advice.

ACCOUNT HELP
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.

Q: Can I merge multiple accounts?
A: For security reasons, we can’t merge accounts but can help transfer order history.

GIFT CARDS
Q: Do gift cards expire?
A: No, they have no expiration date.

Q: Can I use multiple gift cards?
A: Yes, you can apply multiple gift cards to a single order.

TROUBLESHOOTING
Q: My discount code isn’t working
A: Check the terms and expiry date, or contact us for assistance.

Q: I received the wrong item
A: Please contact us immediately with your order number and photos.