DELIVERY INFORMATION

ORDER PROCESSING

Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak seasons, processing may take 3-5 business days.

SHIPPING OPTIONS

We offer the following delivery methods:

UK:

  • Standard Delivery: 2-4 business days (£3.99)
  • Express Delivery: 1-2 business days (£6.99)
  • Free Delivery: On orders over £50 (standard only)

International:

  • Standard: 5-10 business days (cost varies)
  • Express: 3-5 business days (cost varies)
    Customs fees may apply for international orders.

TRACKING YOUR ORDER

Once dispatched, you’ll receive:

  • A shipping confirmation email with tracking details
  • Updates on delivery status via carrier notifications

DELIVERY ISSUES

If your order is delayed or missing:

  1. Check tracking for updates.
  2. Contact the carrier directly with your tracking number.
  3. If unresolved, reach out via our Help Center.

CHANGE OF DELIVERY ADDRESS

Address changes must be requested before dispatch. Once shipped, we cannot reroute orders.

MISSING OR DAMAGED ITEMS

If your package arrives incomplete or damaged:

  1. Report within 48 hours via your account.
  2. Provide photos of the issue.
  3. We’ll arrange a replacement or refund.

IMPORTANT NOTES

  • Signature may be required for high-value orders.
  • PO Boxes & Remote Areas: Delivery times may vary.
  • Undeliverable Packages: Returned orders may incur reshipping fees.